Two questions decide whether an agent is good at this job.

How long they keep a customer in conversation, and how many sales that conversation produces. Vicipulse computes both from raw VICIdial facts — it does not re-print VICIdial's reports.

Sales output: 60%
Talk depth: 30%
Hygiene: 10%

Checking API

Sign in to the floor

Agent performance data is behind a session — every view is audited.

Sessions expire on the server. Every sign-in is written to audit_log.