Floor overview
Sample dataAgent Performance Score is built on two things only — how long an agent keeps a customer engaged, and what that engagement sells. Everything else is context.
APS trend — Ahmed
Click any agent in the table to redraw this chart.
Band mix
Where the floor sits right now.
- Strong18%
- Steady325%
- Watch433%
- Coach433%
Conversation depth
Share of connects still talking at each mark.
Talk to close
Mean talk time on calls that closed vs those that didn't.
Score shape
Ahmed vs team median
Depth against output
The two dimensions APS is built from. Bubble size is sales.
Coaching queue
Steepest 7-day APS decline first.
- UzairACTION
APS fell 17 points over 7 days; sustain ratio down with it.
-2.4pts/dayAPS 42 · 27 connects - Mohsin AliACTION
Conversations ending before 60s on two thirds of connects.
-1.9pts/dayAPS 48 · 31 connects - UmairWATCH
Sales per productive hour drifting below the campaign median.
-1.1pts/dayAPS 55 · 35 connects - JawadINFO
Available but under-fed by the dialer - check lead supply, not the agent.
-0.6pts/dayAPS 37 · 22 connects
Fleet
Sorted by APS. Sales per productive hour and sustain lead, because that is what the score is.
| Agent | APS | Sales / prod. hr | Sustain | Sales | Connects | Median talk | Trend |
|---|---|---|---|---|---|---|---|
Ahmed 1010 | 91.0Strong | 1.90 | 8844% | 14 | 62 | 2:48 | ▲ 0.2 |
Siraj closer 1019 | 84.0Steady | 1.60 | 7940% | 11 | 58 | 2:32 | ▲ 0.2 |
Junaid 1005 | 78.0Steady | 1.40 | 7437% | 9 | 51 | 2:27 | ▲ 0.2 |
Faraz 1006 | 73.0Steady | 1.20 | 7035% | 8 | 49 | 2:19 | ▲ 0.2 |
Ayaan closer 1018 | 68.0Watch | 1.00 | 6332% | 6 | 44 | 2:08 | ▲ 0.2 |
Fasih Sr.C 1012 | 64.0Watch | 0.90 | 5930% | 5 | 41 | 2:01 | ▲ 0.2 |
Shoaib Khan Sr.C 1003 | 59.0Watch | 0.80 | 5427% | 4 | 38 | 1:52 | ▲ 0.2 |
Umair 1015 | 55.0Watch | 0.70 | 4925% | 3 | 35 | 1:44 | ▼ 1.1 |
Mohsin Ali 1009 | 48.0Coach | 0.50 | 4121% | 2 | 31 | 1:28 | ▼ 1.9 |
Uzair 1004 | 42.0Coach | 0.40 | 3417% | 1 | 27 | 1:14 | ▼ 2.4 |
Jawad 1014lead starved | 37.0Coach | 0.30 | 2814% | 1 | 22 | 1:01 | ▼ 0.6 |
Anas closer 1007provisional | 33.0Coach | 0.20 | 2412% | 0 | 19 | 0:52 | ▲ 0.2 |